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A forum for interaction about Workcover South Australia and the experiences of Injured Workers.
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Complaints and how they are handled
Post here any issues you have had and how they were handled. Also any interesting articles you find are welcome. You can also post them on the Workcover forum.
www.workcover.forumotion.com |
Posted: 2:44 PM, 18/9/2007 |
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Ombudsmans complaints
Looking at the statistics while there are a lot of complaints made to the Ombudsman's office, it would seem many claimants are unaware that the Ombudsman's office actually handle Workcover complaints.
The process is
You must have made a complaint to Workcover on the first basis.
When they respond with one of their generic responses that does not in any way really answer the actual question write a short complaint to the Ombudsman.
CC your letter to a few members of parliament from time to time..If you don't expect a response you might be surprised to receive one..
Posted by
Reform Workcover Group.
reformworkcover@hotmail.com
South Australian Ombudsman Annual Report 05/06
WorkCover Corporation
062262 Alleged unreasonable management of claim Preliminary Investigation - Not Sustained - Explanation Given
063106 Unreasonable disclosure of confidential information Full Investigation - Not Sustained - Explanation Given
064762 Unreasonable collection of information Preliminary Investigation - Reasonable Resolution
064763 Unreasonable discontinuation of payments Preliminary Investigation - Not Sustained - Explanation Given
065550 Alleged failure to provide adequate assistance Preliminary Investigation - Not Sustained - Explanation Given
065960 Failure to investigate allegations of fraud Full Investigation - Not Sustained
066136 Alleged bullying into taking redemption Withdrawn - Withdrawn by Complainant
066192 Alleged breach of confidentiality Preliminary Investigation - Partly Resolved in Favour of
Complainant
066569 Unreasonable delay in settling claim Preliminary Investigation - Not Sustained - Explanation Given
066759 Unreasonable requirement to supply certificate Advice Given
066760 Unreasonable management of claim Advice Given
066782 Unreasonable action by agent Advice Given
066881 Alleged failure to act in a timely manner Preliminary Investigation - Partly Resolved in Favour of
Complainant
067001 Unreasonable management of communication Advice Given
067045 Alleged dispute regarding factual content of
Statutory Declarations
Advice Given
067059 Alleged failure to provide medical report pursuant to
section 109
Preliminary Investigation - Reasonable Resolution
067066 Alleged obstruction on the part of agency Preliminary Investigation - Reasonable Resolution
067116 Alleged poor management of case Advice Given
067169 Unreasonable management of claim Preliminary Investigation - Not Sustained - Explanation Given
067217 Unreasonable delay in providing suitable duties Advice Given
067250 Unreasonable delay in addressing issues relating to
claim
Preliminary Investigation - Not Sustained - Explanation Given
067271 Alleged failure to provide adequate home help Preliminary Investigation - Reasonable Resolution
067441 Unreasonable release of confidential information Preliminary Investigation - Reasonable Resolution
067633 Unreasonable investigative practices Full Investigation - Not Sustained - Explanation Given
067646 Unreasonable management of claim Advice Given
067686 Alleged incorrect diagnosis Advice Given
067688 Unreasonable delay in finalising claim Advice Given
067743 Unreasonable decision to terminate payments for
rehabilitation services
Advice Given
067751 Alleged delay in forwarding payments Advice Given
067830 Alleged delay in forwarding payments Advice Given
067840 Alleged failure to respond to complaint Preliminary Investigation - Not Sustained - Explanation Given
067878 Unreasonable fine Advice Given
067891 Alleged failure to pay accounts Preliminary Investigation - Not Sustained - Explanation Given
Other Authorities
Summary of outcomes of complaints finalised from 1 July 2005 to 30 June 2006
FILE NO. COMPLAINT DETAILS OUTCOME
067962 Unreasonable surveillance Preliminary Investigation - Not Sustained - Explanation Given
068174 Alleged failure to provide notice in required form Preliminary Investigation - Not Sustained - Explanation Given
068181 Unreasonable decision to terminate claim Advice Given
068269 Unreasonable decision to suspend payments Advice Given
068279 Unreasonable reduction of payments Preliminary Investigation - Not Sustained
068298 Alleged delays in reimbursing travel expenses Advice Given
068448 Alleged inadequate settlement Advice Given
068463 Alleged failure to approve redemption payment Preliminary Investigation - Not Sustained - Explanation Given
068536 Alleged failure to pay income maintenance Advice Given
068551 Application for review of determination Preliminary Investigation - Reasonable Resolution
068554 Alleged lack of service Preliminary Investigation - Partly Resolved in Favour of
Complainant
068580 Unreasonable delay in processing claim Advice Given
068591 Unreasonable system of contracting out services Advice Given - Referred to Agency
068681 Alleged difficulty with finances Preliminary Investigation - Not Sustained - Explanation Given
068694 Alleged inaccurate records resulting in failure to
secure employment
Advice Given
068768 Alleged unfair refusal of claim Preliminary Investigation - Partly Resolved in Favour of
Complainant
068791 Unreasonable delay in processing of claim Advice Given
068804 Alleged delay in making payments Advice Given
068889 Unreasonable delays in clearing complainant for
work
Advice Given
069258 Alleged failure to pay correct income maintenance Advice Given
069304 Unreasonable handling of claim Advice Given
069317 Unreasonable delay in paying account Withdrawn - Withdrawn by Complainant
069340 Unreasonable decision to cease payments Advice Given
069470 Alleged loss of paperwork has caused delay in
payment
Preliminary Investigation - Partly Resolved in Favour of
Complainant
069513 Alleged delays in payment Advice Given
069557 Unreasonable decision to stop income payments Advice Given
069559 Unreasonable delay in accepting claim Advice Given
069560 Alleged incorrect payments for income Advice Given
069561 Unreasonable delay in accepting claim Advice Given
069613 Alleged delay in determining claim Advice Given
069646 Unreasonable management of claim Advice Given
069690 Unreasonable delay in processing claim Advice Given
069705 Unreasonable refusal to continue claim Advice Given
069791 Unreasonable refusal to pay medical expenses Advice Given
069850 Unreasonable delay in processing claim Advice Given
069864 Unreasonable delay in granting benefits Advice Given
069964 Unreasonable decision to transfer from workplace Advice Given
070026 Unreasonable policy regarding payments while on
WorkCover
Advice Given
070052 Unreasonable delay in making payment Preliminary Investigation - Partly Resolved in Favour of
Complainant
070128 Unreasonable decision to terminate payments Advice Given |
Posted by Reform Workcover at 3:20 PM, 18/9/2007 |
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Workcover Forum
Just a quick note to let everyone know. Another forum has been arranged.
4th Injured Workers Public Forum
Saturday, 29 September 2007
9.30am for 10am start 'til 1pm
Enfield Community Centre
540 Regency Road Enfield SA 5085
(Bus Stop 18 on the 100 Circle line Bus)
Convenient off street car parking and wheelchair access available.
Work Injured Resource Connection invites you
to come forward and share your concerns
about the Workers Compensation system at
the Forum
Guest Speakers to include:
Mitch Williams MP, Shadow Minister for Industrial Relations.
Tony Kerin, Australian Lawyers Alliance (SA)
Robin Shaw, Self Insurers of South Australia
Nadia Zivkovic, Public Service Association
Dr Kevin Purse, Hawke Research Institute
Meeting to be Chaired by Nick Xenophon MLC
Invitations have also been sent to Hon. Michael Wright MP, Minister for Industrial
Relations and State MPs
For catering purposes, please RSVP to WIRC on:
84100 121 or by email: wirc@bold.net.au
by 20 September 2007
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Posted by Chad R at 4:20 PM, 18/9/2007 |
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complaints
I emailed Minister Wright and he gave me a wonderful support
minister.wright@saugov.sa.gov.au
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Posted by Atkinson.Mel at 9:12 AM, 20/12/2007 |
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Complaints Process
The entire complaints process is a farce.
In the past 12 months there have been no less than 4 objective and provable complaints about impropriety by Senior EML staff.
Complaints lodged with Fleetwood, CEO of EML. He claimed to conduct a thorough investigation and dismissed the complaint. A thorough investigation that forgot to ask the complainant if they had any proof to substantiate the complaint!! He simply gave it to the callous cow about whom the complaint was lodged, she dismissed it knowing he was stupid enough to accept her word.
The complaint was then escalated to the Complaints Resolution Unit run by 'Denial'.
They too conducted a "thorough investigation' that also forgot to ask if there was any evidence and accordingly accepted the perpetrators say so and the complaint was dismissed.
At that point the evidence was presented that proved without any doubt that the CEO and the CRU had been lied to.
The outcome....... nothing!
There is no right of appeal and the impunity continues.
Step in the Ombudsman! Lets see where that goes. |
Posted by PhilM at 10:52 AM, 20/12/2007 |
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Demons from WorkCover
To the demons who fullfill their lives by attacking the weak and innocent injured workers over the past year, christmas may be a safe haven for you as you can enjoy it without pain or even faking a smile so your children will not sense any problems.
The difference is your children has to tell their friends what you do for work, unless you get them to lie as well? You can never escape what you have caused to so many. You may love your job, but we love our family.
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Posted by Anonymous at 9:34 AM, 25/12/2007 |
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Complaints
I can tell you how complaints are handled. I complained to my local minister in relation to my file and after receiving my FOI it stated in there that my file will be reviewed due to a ministerial complaint and "what action is required before the file is handed over"
I would like to know what they mean by action, maybe remove some notes or give me a hard time? |
Posted by Wendy at 11:38 AM, 23/4/2008 |
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How You can Control Your Rehabilitation
| What alot of people on WorkCover don't realise is that that can CHOOSE their rehabilitation provider. WorkCover or Employers Mutual Limited have no right to force you to work with a rehabilitation provider that you do not want to. And the fact is EML reguarly refer WorkCover claimants to their preferred rehabilitation providers - providers that are owned by WorkCover board members who are making millions of dollars off of injured workers and failing to get them back into work. There ARE a few small rehabilitation providers who are not CONTROLLED by WorkCover & EML who work independently and who's focus is to get the worker back to work sensibly and not shove them in a Work Training Placement or Trial that they don't want to do. If you are an injured worker and are dealing with a rehabilitation provider who is mucking you around and not doing their job - it is more than likely a provider that is owned by one of the WorkCover Board members. Talk your UNION ADVOCATE about the independant rehabilitation providers.. it is YOUR right to choose! If your sick of being controlled by WorkCover make a stand and get an advocate. Make the WorkCover Board feel pain where it hurts, IN THEIR POCKET! One of these providers is De Pois - who's managing director is Sandra De Pois - a WorkCover Board Member who's partner is Labor MP Leon Bignell. She is corrupt to the core as are the rest of the Board. And if you think Janet Giles is on your side - think again. She controls just a faction of the Union Movement - and was on the board for several years and is also responsible for the corruption. OPEN YOUR EYES PEOPLE! |
Posted by You Have The Right 2 Choose at 4:21 PM, 16/6/2008 |
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Mike Rann
| I sent a letter to Mr Rann in relation to WorkCover and the reforms and instead of addressing it himself, he just forwarded it to Michael Wright. I believe this is the exact opposite he told parliament that he listened to workers concerns. |
Posted by Colin at 12:08 PM, 24/6/2008 |
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