CENTRELINK : LIARS AND CHEATS .

3/10/2006 - A Documented History of Centrelink Lies and Deception.

" The System That Supports You "...how friendly that sounds. However, if you place your trust in such a system to deliver a fair and unbiased caring for you, then here are a few things you should know.

 

Firstly : if you have any dealings at all with Centrelink which involves the reporting of changes to your details, living arrangements or income, put it in writing and hand it to them. Never, ever just go in and verbally tell them.When you do put in into writing and hand it in, ask for a copy, and insist that it is datestamped.Then, check the datestamp ! There have been occasions where documents have clearly been datestamped on a Saturday or Sunday, which we all know is totally untrue. If you do not do it, then you are leaving yourself wide open, 2 or even more years down the track, to having Centrelink slap a huge debt upon you for " failure to properly declare....whatever it was".

 

Another event to be aware of is that Centrelink, every 2 years, or so it's reported by their own staff, clear all records that they consider to be " no longer relevant".....that means that the only proof you had of proving your innocence has been " conveniently" deleted .If you do not have your hardcopy backup, you cannot prove you did, indeed, report the changes in your circumstances that Centrelink now claim have been the origin of this debt.A little later on , I will give you examples of where the details were reported correctly, yet they were recorded wrongly by the Centrelink staff member, which resulted in an Administrative bungle of monumental proportions. The event was so badly strung together that a whole family was put to the point of bankruptcy, and lost most of their assets and Superannuation trying to recover.

 

I will further prove that lies were told, over and over again : documentation went missing or was destroyed, yet Centrelink claimed that their decisions were made based on having a               " complete " file of the event. I will further show you where a customer was denied his right to the judicial system, based upon threats made by Centrelink to " forcibly sell his home to recover costs if he attempts to gain compensation in a Civil Court."

 

I will produce documentation of letters from The Minister, Mr. Joe Hockey, where he admits that " Adminstrative Error occured and the customer was incorrectly advised by Centrelink on a number of occasions..".

 

Please stay tuned..as I build on this, I will reveal more and more which you will find hard to believe....but, as I claimed at the beginning, I will back each and every claim with documentation to prove its validity.

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4/8/2007 - Centrelink "Liars and Cheats"

Posted by Anonymous
You DO realise that the only reason Centrelink make these bungles is because some of the staff are totally inept - not only as workers, but as human beings? Some of the grossest injustices are caused by major stupidity on behalf of the staff who have stopped 'thinking' and just 'do' what they think they are supposed to do. As a previous employee, I have seen some amazing stuff-ups, but I've also seen some good decisions too. If you want conspiracy, look at the party in charge!
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24/12/2007 - Centrelink

Posted by Robert
I understand exactly what you have been going through because it is very similar to my own situation, the only difference being that I took my evidence to the administration Tribunal to try to get it sorted. Only problem is that the tribunal is also a pawn of Centrelink and ignores real evidence.
My partner and I where accused of having a debt with Centrelink for aprox $8,000. After I checked our records against their figures I discovered that overpayments had indeed been made to us but no way near the amount Centrelink had worked out.

They then sent us a bill for two amounts of $8,000 because there was two of us. It didn't matter that in reality there was only one debt of $8,000. Because there where two of us we both had to pay the same debt.
We also discovered from the Australian Taxation Department that the taxation figures Centrelink where using where incorrect. On closer inspection of the AIO's paperwork and their taxation documents we discovered that two pages that where supposed to come from the ATO had in fact been made up using one true page which had been scanned & then the original figures had been liquid papered out and their (Centrelink) figures added.
This was ignored by Centrelink when I brought it to their attention, and the tribunal would not even let us present it as evidence.
They also completely invented a debt and twisted their calculations on my wife’s earnings to portray a debt that didn't exist. I will explain, it’s complicated so bear with me:

1: My wife is a permanent part-time Teachers aide.
2: She only receives four weeks annual leave per year during the Christmas school holidays.
Now, except for the Integrity department, you, me and everyone else knows that schools have more than four weeks holidays per year. This means there would be times during the year when my wife would not receive any wages because unlike the Teachers who get paid for all of the school holidays each year my wife does not get paid for these breaks. Like I said above she only gets paid for four weeks annual leave.
To get around this problem the Education Dept has devised a system where my wife and other permanent part-time workers in the same position as her work extra hours each week that she is not immediately paid for. These extra hours worked are called accumulated days off or “ADO”. These ADO’S are put aside and kept for a later date.

Now when the schools go on holiday during each term the hourly wages that are credited to these ADO’S that have been put aside are then paid to my wife so she does not have to go without pay during the school breaks. Ok, that sounds simple enough to me.

Now what the Integrity department has done is looked at my wife’s declarations to Centrelink for these holiday periods and they see that she has declared to them that she has stopped work during these school holiday breaks but also they see that she is still being paid (the ADO’S) by the Education department.
They then say that even though she had declared these ADO earnings to Centrelink that she had not stopped working and had not been truthful in her declarations to Centrelink because the records show that she was still being paid by the Education department during these school holidays, so the Integrity dept say she was still working at her job.
It doesn’t seem to matter to the Integrity dept that logically she couldn’t have been still working at her job during these times because for one thing her school and all public schools for that matter are not even open during these holiday periods.
And any way because the ADO hours that she had worked had already been declared to Centrelink when she worked them, they had already deducted our benefit as if she had in fact been paid for them by her employer right there and then.
This meant that at the time Centrelink saw the declared hours that she worked as if she had already been paid for them by her employer and deducted benefit payment for those hours.
In other words those extra ADO hours had now been taken into account & taken care of by Centrelink, and these deductions to our benefits where reflected in our fortnightly payments. This means that we got less money from Centrelink.

Ok, now when the holidays came around my wife finally got her ADO’s in money. Now even though we had already had our benefit deducted for these extra hours when my wife originally worked them Centrelink now saw that my wife was getting paid in her declared holiday period and said it was undeclared earnings and we had to pay it all back, so the payments for ADO hours where deducted from our benefits all over again and we have in fact paid a debt that never existed. It should have been easy enough to work out that we where not gaining anything extra in our benefit payments. But they would not see it this way, they would not look into the situation further and persisted that my wife was still working on the sly during these school holiday periods.
They also used as evidence against me “alleged phone calls” that I was supposed to have made to Centrelink that I deny ever making. They said their records did not lie and that they had phone records back up this statement that showed all calls that I made to Centrelink Departments. The only problem with this evidence is that by their own “never lying” records; the phone calls that I disputed making where made by someone else because the CRN (customer reference number) allocated to these alleged calls was not even mine. That evidence was also ignored at the Tribunal and that decision also went in favour of Centrelink.
The whole process used by Centrelink is a Scam backed by the then Liberal government. But there is nothing you can do about it because no one want’s to listen or help.
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Contains a documented history of where Centrelink have lied, cheated, covered up and generally deceived both their customers and the general public.

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